Booking without a membership.

A. Terms for every non-member booking

A1. What this Addendum covers

This Addendum applies when you buy, without a membership:

• a day pass;
• a quiet space booking; or
• a booking of the 16-seat table.

Each of these is a "booking" in this Addendum. Your booking is for what is shown at checkout and in your confirmation email: the date, and for a quiet space or the table the times. All times are Exeter (Pacific) time.

A booking does not include member-only areas, other offices, the shop, the Patio or event spaces, beyond what its own part below says. It covers the way in and out, and permitted facilities such as the restrooms.

You must be 18 or older to book, and you confirm that you are when you book. Staff may ask to see photo ID at any time during your visit. We do not ask you to upload or store ID. A false statement about your age is a breach of these terms, and the booking can be ended.

A2. How these terms fit with the Member Agreement

When you book, you accept this Addendum and the Member Agreement. You can read both before you pay, and we email you a copy of both versions you accepted. A booking does not make you a member and does not start a membership or any recurring payment.

These sections of the Member Agreement apply to your booking:

• the house rules (section 9);
• your belongings (section 10);
• Wi-Fi and confidentiality (section 11);
• assumption of risk and release (section 14);
• insurance (section 16);
• the general terms (section 19).

These parts of the Member Agreement do not apply: membership itself, membership fees and billing, credits, guest passes, booking as a member, access credentials for members, the member directory, mail, and ending a membership.

If this Addendum and the Member Agreement differ on anything about your booking, this Addendum controls. In particular, section A8 replaces the Member Agreement's limit of liability (section 15) for non-member bookings. Nothing in the Member Agreement takes away the refund we promise in section A4 when we cannot provide your booking.

A3. Your door code

After payment we send a door code for the street door. Its hours are set out in the part for your booking below. The code opens the building, not a room. Do not share your code with anyone, or let anyone in who is not part of your booking. The keypad controls entry only: when your code expires you can still leave from inside. If your code does not work, call (559) 594-8008.

A4. Payment, cancellation and changes

You pay in full when you book. Your booking is non-refundable: if you cancel it or do not come, your payment is not refunded, however early you cancel. Cancelling releases what you booked, and no further amount is charged.

Need a different day or time? Ask The Colab staff through the link in your confirmation email or in My account, before your booking starts.

• We acknowledge your request straight away and aim to reply by the end of the next business day. The request and its status show on your booking page.
• Changes are subject to availability and are not confirmed until staff confirm them.
• Until then your original booking stays active and its door code keeps working. If you miss it while waiting, it counts as a no-show unless staff agree otherwise.
• Each booking can be changed once.
• If the new choice costs more, you pay the difference by card before the change is confirmed. If it costs less, there is no refund or credit.

If we cannot provide your booking. This applies if we cancel your booking, the building is closed, what you booked cannot be used, or your door code fails because of us.

• Tell us as soon as you can: call (559) 594-8008, reply to your confirmation email, or use "Report a problem" from your booking.
• We refund the booking you could not use in full.
• If only part of your booking is affected, we refund the part you could not use, or offer you another time if you prefer.
• A change we make to your booking does not count as your one change.

Your saved card. When you pay for your booking, our payment processor, Stripe, securely saves the card you pay with to your account with us. We never see or store your full card number. You authorize The Colab to charge that card for a price difference you approve when changing your booking under this section, and amounts due under section A6, after the statement and response process described there. We will not use it for anything else without asking you first.

This authorization lasts until 90 days after your booking ends, and longer only for a damage statement sent within that time and still open. You can ask us at any time to stop using a saved card for damage. If you do, any later amount is requested by payment link instead.

A5. Your booking is yours; guests you host

Bookings are non-transferable. Only the person who bought the booking may use it.

• You may not sell, give, assign or share the booking or its door code with another person.
• A date or time change for the same booking holder, made through our change process, is not a transfer.
• Anyone else who wants to use the space must make their own booking, subject to eligibility, availability, and the applicable price and terms.

For a quiet space or the table, you may host guests (see Parts C and D). Hosting is not a transfer:

• you remain the booking holder;
• you must be present for the whole booking;
• guests attend only with you, may not arrive early or stay on without you, and may not use the door code on their own;
• everyone leaves by the end of the booked time. The extra door-code time is for building access only.

You tell your guests these rules, and you are responsible for their conduct and for damage they cause (section A6). Accepting these terms is your own agreement. It is not signed on behalf of your guests and does not give up any guest's own rights. Anyone under 18 may attend only with a responsible adult who stays with them throughout.

A6. Wear, accidents and damage

Normal wear and minor mishaps that leave no damage requiring repair or replacement cost you nothing, such as spills that wipe up or ordinary surface scuffs.

If you or your guests cause damage beyond normal wear, you are responsible for the reasonable, documented cost of repairing it, even if the damage was accidental. Where repair is not reasonably practical, we may seek an appropriate replacement cost, accounting for the damaged item's age and condition.

The statement. We document damage with dated photographs and a written explanation, and an owner reviews the evidence. We then email you an itemized statement showing the amount, the reason, the evidence, a link to pay, how to contact us with questions or to dispute, and the response date. We do not charge for pre-existing damage, ordinary wear, or damage where responsibility is unclear. There is no damage deposit or fixed damage penalty.

The response date. The response date is 14 calendar days after the statement is delivered, counted in Pacific time. A statement is delivered when it is sent to the email address on your account and is not returned as undeliverable. If it is returned, we send it another way, and the 14 days start again from when that delivery is made.

Paying early. You can pay at any time before the response date using the link in the statement. If you do, nothing further is charged.

Automatic payment. If by the response date you have neither paid nor disputed the statement, we will charge the stated amount to your saved card on or after that date. At least 3 days before the charge, we email you a reminder with the amount and the date. We email you a receipt after it. If no card is saved, or the charge is declined or needs your authorization, we email you a payment link instead, payable within 14 days. Not responding does not mean you agree with the charge or give up any rights.

Disputes. To dispute, reply to the statement email, email us or call us before the response date. While we review it, we will not charge your card or send payment requests or reminders. We then email you our findings. If we find you are not responsible, the statement is cancelled and nothing is charged. If we find you responsible for a lower amount, the original statement is cancelled and we send a revised statement for that amount. Only the amount we find due is charged, on the later of the original response date or 7 days after we send our findings. If that would give you less than 3 days’ notice, the charge date moves so you get the full reminder.

After a payment or charge. You can still dispute a damage payment within 60 days after it is made, in the same ways. If we find any amount was charged incorrectly, we refund it to the card within 10 business days of our findings. This does not affect any rights you have with your card issuer.

No double charges. Each statement is collected once. Paying early cancels the automatic payment, and a revised statement replaces the original.

A7. Recording, privacy and prohibited uses

You may record yourself and your own guests only, and only with the consent of everyone you record. Do not record:

• other members or customers;
• shared areas;
• other people's screens or papers;
• the keypad or door codes;
• security equipment.

Commercial filming that names, brands or features The Colab needs the owners' written approval.

Not allowed:

• illegal activity;
• sleeping or overnight stays;
• cooking or open flames, including candles, burners, smoking and vaping;
• amplified sound;
• retail sales to the public or a storefront;
• paid-admission events without the owners' written approval;
• leaving belongings after your booking;
• removing furniture or equipment;
• tampering with doors, the keypad, network equipment or cameras;
• letting in anyone who is not part of your booking.

Breaking these rules follows the warning process in section A9. Dangerous or illegal conduct can mean being asked to leave at once and the booking being ended.

A8. Liability limit for non-member bookings

For claims arising from a non-member booking, this provision replaces the Member Agreement's liability limit based on membership fees. To the extent permitted by law, The Colab's total liability is limited to the total amount you paid us for non-member bookings (day passes, quiet space bookings and table bookings) during the 12 months immediately before the incident giving rise to the claim, including payment for the affected booking.

This limit does not apply to our promised full refund when we cannot provide a booking. Such refunds do not reduce the liability limit.

Nothing in this provision limits liability for fraud, willful injury, gross negligence, violations of law where liability cannot lawfully be limited, or any other liability or rights that cannot legally be excluded or limited.

A9. Warnings

There is no cleaning fee. If a rule here is broken, we send a written warning that says what happened and shows the photo or note we recorded, and you can reply to dispute it. After a second violation the owners may block future bookings. We do not send a warning when it is unclear who was responsible.

A10. Emergencies, accessibility and contact

If there is a fire, a fire alarm, or anything else that makes the building unsafe, leave by the nearest safe exit, help your guests out, and call 911 once you are safe. If leaving would put you in more danger, stay where you are safe and call 911. For an injury or a medical emergency, call 911. Then let us know what happened at (559) 594-8008.

If you need an accessibility arrangement for your booking, or anything else, contact us at hello@thecolabexeter.com or (559) 594-8008. Questions about these terms are answered the same way.

B. A day pass

B1. What a day pass includes

A day pass is for one person, for the date you choose, during the day-pass hours (8 AM to 6 PM). It includes a seat at the shared tables, Wi-Fi, coffee and the facilities listed on the day-pass page when you buy. It does not include a quiet space or the 16-seat table; those are booked separately (Parts C and D). It does not include member-only areas or events.

B2. Door code

Your door code works for the day-pass hours on your date. Getting in and out of the building does not extend your day.

B3. Guests

A day pass is for one person. A guest needs their own day pass.

B4. Food and drink

Food and drink are welcome in the shared areas, in line with the house rules. Take your trash with you and leave your seat as you found it.

C. A quiet space

C1. Your booking

Your booking is for one quiet space. You may use it only during the booked time. The quiet spaces are set apart from the main room and open above: they have no doors and are not soundproof.

• Without a membership, quiet spaces can be booked Monday to Friday, between 8 AM and 6 PM, unless we show other days or hours when you book.
• Quiet spaces cannot be booked on days the building is closed or a space is blocked out.
• Bookings are made up to 7 days ahead, at least 1 hour before the start, for between 1 and 8 hours, in half-hour steps.
• No person may book more than 8 hours of quiet space time in one day across all their bookings, or have more than one booking at a time.

C2. Door code

It works from 30 minutes before your booking starts until 30 minutes after it ends. The extra time is for getting in and out of the building; it does not add time to your quiet space booking.

C3. Quiet spaces on a day pass

If you hold a day pass for the same date, booked under the same verified email, your quiet space time on that day is charged at the day-pass rate of $15 an hour, up to $50 for the day across all your quiet space bookings that day. Otherwise the standard rate of $25 an hour applies. An eligible virtual office customer receives the discount shown at checkout instead, if it is lower; the two do not combine.

C4. Group size

Each quiet space seats four people around a small table.

• Keep your group suited to that seating arrangement, and keep doors, walkways and exits clear.
• Staff may require a smaller group for safety or comfort.
• Any applicable fire-code occupancy limit must always be observed.

C5. Food and drink

Lidded drinks and sealed or low-mess snacks are welcome. These are not allowed in the quiet spaces:

• meals, hot food, delivered food and strongly scented food;
• alcohol. Wine bought in our shop is not for drinking in a quiet space.

Before you leave, take your trash with you, wipe up any spills and leave the furniture as you found it. If the space is not clean when you arrive, report it through the "Report a problem" link. A report made at or near the start of your booking means you are not held responsible for that mess.

C6. Recording

You may record calls, interviews, podcasts or video in your booked quiet space, under section A7. The space is open above and not soundproof: keep voices and any sound low enough not to disturb people nearby, and do not record anyone outside your booking.

D. The 16-seat table

D1. Your booking is shared workspace

Booking the 16-seat table gives your group the use of that table for the booked time. It is in the main room, which stays open to members.

• Members may be working at nearby tables, using the kitchen and walking through, during your booking.
• You do not get exclusive use of the room, and we will not ask members to leave or keep quiet for your booking.
• If you need the room to yourselves, food service or a longer event, that is an event rental under the Rental Agreement: send a request on the Host it page.

D2. Booking rules

• Without a membership, the table can be booked Monday to Friday, between 8 AM and 6 PM, unless we show other days or hours when you book.
• It cannot be booked on days the building is closed, when the table is blocked out, or when it is already booked, including by a member.
• Bookings are made up to 7 days ahead, at least 1 hour before the start, for between 2 and 8 hours, in half-hour steps.
• The price is $40 an hour. No day-pass rate or other discount applies to the table.

D3. Door code

It works from 30 minutes before your booking starts until 30 minutes after it ends, for getting in and out. It does not add time to your booking.

D4. Group size and conduct

• Up to 16 people, seated at the table. Keep walkways and exits clear.
• Staff may require a smaller group for safety or comfort.
• Any applicable fire-code occupancy limit must always be observed.
• Keep voices at a working level. No amplified sound, speakers or microphones.
• Presentations are fine if they do not disturb others, on a screen you bring or, when The Colab allows it, on the main-room TV (D7).

D5. Food and drink

Lidded drinks and packaged snacks are welcome at the table. Meals, hot food, delivered food and alcohol are not, unless the owners agree in writing. Leave the table as you found it, and take your trash with you.

D6. Recording

Record only yourself and your own guests at the table, under section A7. The main room is a shared area: do not record members, their screens or their conversations, and keep cameras pointed at your own group.

D7. Content on the main-room TV

When The Colab allows it, a booking of the 16-seat table may include showing your own images, videos and presentations on the TV in the main room during your booking, or a short welcome line you choose. The main room is shared: members and the public may see or hear it. You are responsible for everything you show. You confirm that you own it or have permission to use it, including any music, and that it is lawful and suitable for a shared business space. We may stop your content at any time, for the rest of your booking and without a refund, if we believe it breaks this section or disrupts others. We keep your files for 30 days after your booking and then delete them; you may delete them sooner. You agree to cover any claim made against us that arises from content you show.

Questions before you book: hello@thecolabexeter.com · (559) 594-8008.